Rivian has apologized for a major glitch in its 2023.42 Over-The-Air (OTA) update. The error, attributed to a “fat finger” mistake, resulted in the distribution of an incorrect build with the wrong security certificates.
Acknowledging the blunder on X (formerly twitter), Wassym Benraid, VP of Software at Rivian, assured users that the faulty update campaign has been canceled. The company plans to restart the OTA update with the correct software, which has undergone thorough beta testing.
The repercussions of this mishap have proven severe, with users affected by the 2023.42 OTA update reporting a total loss in their electronics and navigation systems. This unexpected consequence has escalated the situation, prompting immediate action from Rivian. Benraid expressed gratitude for users’ support and patience, admitting,
“This is on us – we messed up.”
Wassym Benraid, VP of Software at Rivian
Affected customers will be contacted by Rivian’s service team to discuss resolution options, including potential physical repairs.
